Case Studies

Developing Procedure Program

Engaging the workforce to develop procedures

Background

A client faced challenges in the development and implementation of procedures. Initially this client looked to an internal resource to produce their procedures but couldn’t get buy-in from Operations. Management didn’t understand why the process wasn’t working and reached out to DuraBante for help.

What DuraBante Did

Utilizing our proprietary GUIDE methodology we:

  • GATHERED technical, cultural, and organizational information to determine client specific sustainability and tolerance for change.
  • UNDERSTOOD that the following was taking place Based upon the information that was GATHERED:
    • There was a gap between the INTENT of the written procedures and their application.
    • The underlying information used to develop the procedures was flawed.
  • DOCUMENTED “Human Factored” procedures using Engineering and Operations personnel recommendations.
  • EXECUTED a sustainable procedure program that:
    • Allowed for Operations personnel to review and provide comments.
    • Provided a process for verifying and validating actions.
    • Organized routine reviews.
    • Set up “Train the Trainer” through the active participation of Operations personnel.
procedure development

Results

  • Established a sustainable “Human Factored” procedure program and completed over twenty-six Operations procedures within a six-month duration.
  • Reduced risk of human performance errors by simplifying the processes Operations was using to control water.
  • Reduced time to implementation by half compared to historical approval process for time sensitive procedures (directives).
  • Unionized personnel realized over the duration of this effort the benefit of active participation and accepted accountability over the procedure development process.
  • Developed an internally driven training program that incorporated annual reviews to maintain operational relevancy and accountability.
  • Culture changed from highly resistant to highly engaged resulting in Technician led procedure development as part of a sustainable procedure program.
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