Case study · Procedures
Developing a procedure program the workforce owns
Our GUIDE methodology turned a highly resistant culture into technician-led procedure development.
The challenge
Background
A client struggled to develop and implement procedures. It first relied on an internal resource, but couldn’t get buy-in from Operations.
Management didn’t understand why the process wasn’t working and asked DuraBante for help.
Our approach
What DuraBante did
Using our proprietary GUIDE methodology, we:
Gathered
Technical, cultural, and organizational information to gauge sustainability and tolerance for change.
Understood
There was a gap between the intent of the written procedures and how they were applied, and the underlying information was flawed.
Documented
“Human-factored” procedures using Engineering and Operations recommendations.
Executed
A sustainable program with Operations review and comment, verification and validation, routine reviews, and train-the-trainer led by Operations personnel.
Outcome
Results
- A sustainable human-factored procedure program, with more than twenty-six operations procedures completed in six months.
- Lower risk of human performance errors by simplifying how Operations controls water.
- Implementation time for time-sensitive procedures (directives) cut in half versus the historical approval process.
- Unionized personnel saw the value of participating and accepted accountability for the process.
- An internally driven training program with annual reviews to keep procedures relevant.
- Culture shifted from highly resistant to highly engaged, with technicians leading procedure development.
Ready to take your procedure program further?
Joe Alvarez, our Director of Client Engagement, will reach out within one business day.