DuraBante uses a programmatic approach to writing procedures which are divided into two areas, Technical and Style. On the technical side, the organization’s existing documentation and any corporate guidelines for document standardization are assessed. Since these guidelines are often part of organizational branding concepts and drive format choices, they may assist in determining the fonts to be used, colors margins, table setups, etc. On the style side, the structure of the language to be used is evaluated. Does the organization prefer the Chicago Style or AP or some other style of writing? Are there government or industry standards that should be used? Once those high-level standards have been determined a template is created through collaboration with the organization, for procedures that provide information needed in an easy to follow format.
The next step in the process is to identify the subject matter expert for the procedure. The expert provides knowledge needed in determining step by step actions to be taken. DuraBante will interview organizational experts and translate their knowledge into a working procedure that trained personnel will be able to understand and follow. Involvement and interactions with staff promotes a sense of ownership due to their participation throughout the development process. The actual users of the procedures are asked to review it and provide comments. There are ongoing discussions with organizational staff ensuring procedures are written in an understandable language and all details are accurate.
Once a procedure has been written and reviewed by impacted personnel, the approval process is observed in a coordinated manner between DuraBante and the organization’s staff. A two-signature process is recommended in which the program owner, who is responsible for content and the performance owner, who is responsible for implementation and employee usage, both must sign in order for approval to be finalized. With the program owner covering regulatory or corporate requirements, such as safety or environmental concerns, and the performance owner evaluating the realistic expectation for ensuring staff is able to follow the procedures as they are written, an inclusive and realistic expectation may be set and agreed upon by all parties.